Join our team

Main duties and responsibilities

• Assists the Restaurant Manager in directing the brigade service teams on a daily basis to ensure smooth operations, consistent excellence and guest satisfaction;
• Develops positive relations with guests and team members, whilst remaining professional and service oriented at all times;
• Contributes to the development of food & beverage product/offering to ensure that the restaurant continues to evolve, improve and prosper;
• Supports in planning, directing, controlling, coordinating and participating in all areas and activities of the department, working closely with the Restaurant Manager and the F&B management;
• Maintains a daily liaison and partnership with the kitchen team to share information, best practice and ensure a harmonious relationship between culinary and service teams;
• Supervises departmental food & beverage stocks and requisitions so to ensure daily service requirements are met efficiently;
• Keeps a close overview of the wine and beverage stocks also conducting regular checks so that items are well kept and adequate to the business;
• Is responsible for the department people daily operations, participating in the delivering on-the-job training;
• Ensures appropriate processes and systems are in place to control costs, delivers both revenue and profit margins as per budget projections;
• Helps in obtaining maximum control of expenditure through effective use of manpower and physical assets;
• Organises brigade schedule and supervise the team with a hands-on approach, ensuring the correct completion of all required tasks in a timely fashion;
• Assists his/her HOD in implementing regular communications with the brigade through daily line ups, 1:1’s and monthly full departmental team meetings;
• Attends any meeting required according to the planned schedule;
• Checks that pertinent back of house areas are always kept clean and in good working order;
• Apply all safety and hygiene standards so that they are met at all times and that cleaning schedules and related equipment are well executed and organised.

Requirements

• 3 to 5 years’ working experience in a similar position and in upscale restaurants or within the luxury hospitality industry;
• Hospitality degree, or equivalent, appreciated;
• Must be fluent in Italian with and English. A third European language would represent and advantage;
• Strong leadership skills and service oriented and guest focused, talented in people management, performance driven, assertive and pleasant personality;
• Excellent communication skills in all aspects: verbal, written and non-verbal;
• Proficiency in using Microsoft Office;
• Superb organisational and interpersonal skills: you must be approachable, open-minded and fair, with perfect grooming standards.

Benefits

• Long season full time contract in line with CCNL (Italian Collective Bargaining Agreement);
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training to improve personal and professional skills;
• Participation in events reserved for Castelfalfi team members;
• Discounts on catering, wellness and sports activities present in the resort and on the estate;
• Accommodation with free wi-fi may be provided upon request, if coming from outside the area.

Main duties and responsibilities

• Drafting of procurement contracts and orders to suppliers and contractors;
• Validation of passive invoices and administrative control of S.A.L. and work accounting;
• Draft and implement reporting tools;
• Sending the documentation and collecting signatures to the Control functions and the CEO;
• Support in preparing reports for the Finance Office;
• Coordination with the other resources of the Project department and with the other departments of the Company;
• Development of a digitalisation project including the administrative aspect.

Requirements

• Accounting diploma or similar;
• Fluent knowledge of the English language;
• Minimum 5 years experience in similar roles (preferably in the construction sector and/or tourism sector);
• Excellent knowledge of Excel and the Microsoft package;
• Flexibility and ability to work to stringent deadlines;
• Ability to work constructively and in synergy to achieve common objectives;
• Analytical and problem solving ability;
• Autonomy and proactivity required.

Benefits

• Full Time CCNL Tourism Contract with certainly interesting salary;
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training in order to improve personal and professional skills;
• Participation in events reserved for Castelfalfi personnel;
• Discounts on catering, wellness and sports activities present in the resort and on the estate.

Responsibility

• Organize, supervise and provide guests of the resort and villas/farms with an excellent Room Service, according to the Company's directives and based on operational standards and within the required times;
• Personally deal with requests from VIP guests, answering possible questions and providing them with the necessary assistance to guarantee attentive and quality service;
• Select, train, evaluate and manage the operational staff of the Room Service department, always acting as a model of correctness, courtesy, professionalism and competence;
• Supervise and maintain correct operations by implementing department procedures in a timely manner, ensuring the right number of daily allowances in stock, the proper functioning of the equipment used in the department and the correct application of HACCP and Safety directives;
• Collaborate with the management of F&B and other catering outlets (e.g. Banqueting department) in the creation of special events (e.g. events relating to catering in villas and farmhouses or in suites), ensuring maximum collaboration, the best customer service guests and the correct coordination of the resources involved;
• Conduct daily briefings and regular department meetings so that Room Service staff are always up to date and well informed on the events and services to be provided;
• Carry out administrative tasks such as planning the department's working hours, monthly inventory and replenishment of the correct stocks, optimizing all department costs, at the same time looking for every opportunity to improve revenues;
• Monitor the correct presence of the In Room Dining menu in the rooms, suites and villas/farms.

Requirements

• Experience gained in luxury hospitality, in the Room Service department or in fine dining catering;
• Fluent knowledge of the English language. A second foreign language, in addition to Italian, would be an advantage;
• Availability to work flexible hours, including weekends and holidays;
• Be able to relate to all guests in accordance with company standards;
• Excellent leadership skills, along with communication and organizational skills.

Benefits

• Full Time CCNL Tourism Contract with certainly interesting salary;
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training in order to improve personal and professional skills;
• Participation in events reserved for Castelfalfi personnel;
• Discounts on catering, wellness and sports activities present in the resort and on the estate;
• Accommodation with free wi-fi can be provided on request, if coming from outside the area.

Main duties and responsibilities:

• Drive the Company's cars and vans intended for the transportation of guests, in particular for travel within the estate, transfers from the airports to the resort and vice versa, transfers to other locations based on the requests of guests and management of the estate;
• Constantly collaborates with the Front Office departments, with the aim of satisfying all guest requests promptly and efficiently;
• Welcomes arriving and departing guests with style and friendliness, observing the operational standards relating to transport in the luxury hospitality sector;
• Takes delivery of guests' luggage and ensures its prompt delivery to the Porters for sorting into the rooms and suites and villas and farmhouses where they will stay;
• Carries out small errands on behalf of the company's management. using the company car.

Requirements:

• KB driving license and experience as a driver are essential;
• Fluent knowledge of the English language at conversational level. A second foreign language will be considered an advantage;
• Availability to work at any time, including nights and holidays;
• Elegance in manners and friendliness, skilled in communication and relationships with others;
• Great sense of responsibility, precision, punctuality, proactivity;
• Role-based experience, gained in category hotels, is a plus for selection purposes.

Benefits

• Full Time CCNL Tourism Contract with certainly interesting salary;
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training in order to improve personal and professional skills;
• Participation in events reserved for Castelfalfi personnel;
• Discounts on catering, wellness and sports activities present in the resort and on the estate.

Main duties and responsibilities

• He takes care of the coordination of the team and ensures that the given tasks are carried out;
• Responsible for welcoming our guests, according to company policies, standards and procedures, always maintaining high standards;
• Responsible for parking guests' cars;
• Ensures that your work area, internal and external to the Reception and Hall, of the back office is tidy and well maintained;
• Be updated on guest information (arrivals, departures and guests in the house);
• Be informed about the tourist attractions in the area and the services offered by the hotel;
• Work closely with the Front Office team and offer assistance when necessary;
• Coordinate baggage delivery and collection with porters and front office team;
• Coordinate all drivers who obtain ownership.

Requirements

• Excellent standing and communication and relational skills;
• Flexibility and strong guest orientation;
• Good knowledge of the English language;
• Excellent team working skills;
• Precision, punctuality, proactivity, attention to quality;
• Patent B;
• Role-based experience, gained in category hotels, is a plus for selection purposes.

Benefits

• Full Time CCNL Tourism Contract with certainly interesting salary;
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training in order to improve personal and professional skills;
• Participation in events reserved for Castelfalfi personnel;
• Discounts on catering, wellness and sports activities present in the resort and on the estate;
• Accommodation with free wi-fi can be provided on request, if coming from outside the area.

Responsibility

• Meet guests upon arrival and accompany them to their accommodations while remaining at their disposal throughout their stay
• Take note of guests' needs and fulfill them in order to satisfy every detail
• Be in charge of the accommodation setting within suites and villas;
• Escort guests out of their suites/villas upon check-out;
• Serve meals to in-suites/villas in alinement to the best in room dining service standards;
• Maintain communication with all departments staff to ensure suites/villas are kept clean and well maintained;
• Ensure guest deliveries are made on time to the level of services required;
• Arrange tables with flowers and other decorations;
• Collaborate with kitchen staff to ensure timely service of food to guests;
• Update management on guest feedback and on the experience of their stay;
• Act as an intermediary between other departments and guests.

Requirements

• Diploma or Degree in Hospitality Management or a related field;
• Minimum 3 years experience in a similar role in a high luxury environment;
• Fluent knowledge of the English language; a third European language will be considered a plus;
• Ability to handle several requests simultaneously;
• Excellent service skills in F&B and Housekeeping, to ensure guest full comfort during their stay;
• Attention to detail and proactive attitude;
• Proficient in problem solving, able to relate with very high-end profiles;
• High professionalism, integrity and policed manners.

Benefits

• Full Time CCNL Tourism Contract with certainly interesting salary;
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training in order to improve personal and professional skills;
• Attendants to team member events;
• Discounts on catering, wellness and sports activities present in the resort and on the estate;
• Accommodation with free wi-fi can be provided on request, if coming from outside the area.

Main duties and responsibilities

• Help with golf cart and equipment management, car cleaning and garage tidying;
• Respect for work deadlines;
• General knowledge of the world of golf.

Requirements

• Excellent standing and communication and relational skills;
• Flexible hours and availability to work on weekends;
• Excellent team working skills;
• Driving license B and car ownership;
• Good knowledge of the English language.

Benefits

• Full Time CCNL Tourism Contract with certainly interesting salary;
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training in order to improve personal and professional skills;
• Participation in events reserved for Castelfalfi personnel;
• Discounts on catering, wellness and sports activities present in the resort and on the estate.

Role Description

• The Chef de Partie takes an active part in the daily operations of the kitchen. He dedicates himself to the preparation and presentation of the dishes following the established recipes;
• Is responsible for the assigned lot, for its cleanliness and the equipment in use; completes all tasks taking into account the established timescales;
• Coordinates the Commis in its match ensuring that the preparations are carried out according to the directives;
• Supports in the preparation of food inventories and in the management of orders by monitoring the goods upon receipt, in cooperation with the manager;
• Knows and applies the correct HACCP regulations;
• Ensures compliance with health and safety standards in your kitchen.

Requirements

• At least 2 years of experience in the same role in 5 star and/or chain hotels;
• Has excellent knowledge of Tuscan cuisine;
• Is up to date on gastronomic trends, contemporary culinary techniques and the use of equipment;
• Is organized and reliable, precise and with attention to detail;
• Has a professional appearance, excellent communication and team work skills.

Benefits

• Full Time CCNL Tourism Contract with certainly interesting salary;
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training in order to improve personal and professional skills;
• Participation in events reserved for Castelfalfi personnel;
• Discounts on catering, wellness and sports activities present in the resort and on the estate;
• Accommodation with free wi-fi can be provided on request, if coming from outside the area.

Role Description

• The Chef de Rang takes care of providing table service, based on the operational standards present in the Restaurant;
• Ensures that the guest receives adequate attention and information on the culinary philosophy and that overall he or she enjoys the restaurant experience;
• Prepares the mise en place and sets up the work spaces before/after each service;
• Takes orders and relates to the guest in a friendly and professional way, explaining and suggesting the dishes on the menu;
• Enters orders on the PMS and ensures the correct timing of dishes during table service;
• Serves the dishes and collaborates with the Commis de Rang and the rest of the brigade for communication between the kitchen and the dining room;
• Ensures that the department's equipment is always in order and well cleaned;
• Ensures compliance with health and safety regulations in the room.

Requirements

• No less than 3 years of experience in 5 star hotels and/or fine dining restaurants. Experience gained abroad will represent an advantage for selection purposes;
• Excellent conversational knowledge of the English language. Further linguistic knowledge will be an advantage;
• Excellent knowledge of service standards relating to catering;
• Ability to work in a team, good communication and passion for luxury service.

Benefits

• Full Time CCNL Tourism Contract with certainly interesting salary;
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training in order to improve personal and professional skills;
• Participation in events reserved for Castelfalfi personnel;
• Discounts on catering, wellness and sports activities present in the resort and on the estate;
• Accommodation with free wi-fi can be provided on request, if coming from outside the area.

Main duties and responsibilities

• Excellent team playing skills, punctuality, precision and attention to detail, empathy and customer orientation;
• Fluent English. Good knowledge of additional foreign languages ​​is an advantage;
• Experience in the role in high-level catering contexts or in five-star hospitality.

Requirements

• Punctuality, organization and reliability;
• Results orientation;
• Stress management;
• Knowledge of various working methods, ingredients, equipment and processes;
• Familiarity with the various cuts and cleaning of raw materials;
• Knowledge of the basics of Italian cuisine;
• Constant pursuit of personal development.

Benefits

• Full Time CCNL (Italian Collective Bargaining Agreement);
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training in order to improve personal and professional skills;
• Participation in events reserved for Castelfalfi personnel;
• Discounts on catering, wellness and sports activities present in the resort and on the estate;
• Accommodation with free wi-fi can be provided on request, if coming from outside the area.

Responsibility

• Ensure smooth operation and efficiency of the Facility Department, leading the Maintenance Team in the day-to-day operations of the estate and its business units, including its resort premisses, while respecting service standards, equipment, and work schedules;
• Plan, direct, control, coordinate and participate in all areas and activities of the Facility department, liaising with our internal Project Division and their consultants (i.e. interior designers, architects, quantity surveyors, mechanical/electrical/plumbing engineers, lighting consultants, audio visual consultants and procurement agents);
• Develop and maintain effective administrative and communication systems and requirements, following up with stakeholder about specific refurbishments and maintenance projects and their goals;
• Implement and where necessary upgrade systems as required by the company product standards;
• Diagnose, maintain and repair equipment ensuring data record is kept for preventive maintenance of mechanical, electrical, fire & safety, civil, guest rooms, public area, kitchen, back of house and audio visuals;
• Overview and coordinate daily checks to the technical implants of the estate and its business units, communicating with the resort management and its Housekeeping department to prioritize maintenance tasks in case of requests for guest rooms and hotel public areas;
• Direct and oversee the functionality and safety of the facility, (i.e. buildings, mechanical plants, electrical systems, heating and cooling systems, life safety systems) in line with regulations;
• Prepare Capital, Repairs and Maintenance budgets for the Facility Department and report to the CEO and General Manager as necessary;
• Report and monitor key performance indicators for the Facility Department and undertake corrective actions to improve equipment inventory, quality audits, productivity, and other assigned goals;
• Obtain maximum control of expenditure through effective use of manpower and physical assets while ensuring all expenses are in line with budget;
• Run an effective practice and enforcement of local regulatory compliance ensuring all health & safety procedures of guests and team members, as well as the proper conditions for plants, machinery, and property are well respected;
• Collaborate with the Health / Safety Manager to monitor safety and security practices, fire detection and alarm system and the effectiveness of the maintenance contract in place in compliance with standards and legal regulations;
• Develop and manage the current energy plan throughout the property (i.e. Biomass, aqueduct, pools) and help identify and introduce further environmentally-friendly systems and equipment;
• Ensure the best operation of all building engineering services in a reliable and energy efficient manner (i.e. boilers, chillers, air handling units, lighting circuits, water treatment plant, etc);
• Supervise cost control programs through energy saving schedules and manage energy conservation programs to minimize expenses;
• Manage its team’s related activities, including allocation of workloads, team working schedules, evaluations, maintaining good motivation as any required disciplinary matters.

Requirements

• Bachelor’s degree in Electrical or Mechanical Engineering, project management or in an equivalent technical field;
• A minimum of 5 years’ professional experience in a similar role and across all aspects of the Engineering & Maintenance departments within luxury hotels;
• Basic competency in engineering management, project engineering encompassing mechanical, electrical and civil (structural) and other relevant scopes;
• Fluency in Italian and English is a must;
• Excellent use of Microsoft Office and relevant technical software;
• Knowledge of first aid, fire prevention best practices would represent an advantage;
• Strong leadership skills and guest focused, performance driven, assertive, self-motivator;
• Superb communication skills in all aspects: verbal, written and non-verbal;
• Excellent organizational and interpersonal skills: should be approachable, open-minded and fair, with perfect grooming standards.

Benefits

• Full Time CCNL Tourism Contract with certainly interesting salary;
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training in order to improve personal and professional skills;
• Participation in events reserved for Castelfalfi personnel;
• Discounts on catering, wellness and sports activities present in the resort and on the estate;
• Accommodation with free wi-fi can be provided on request, if coming from outside the area.

Main duties and responsibilities

• Create and manage the company budget, as well as develop short-term and long-term financial forecasts;


• Monitor and analyze financial results, identifying trends, variations, and improvement opportunities;


• Provide financial reports and analysis to senior executives to support business decisions;


• Use modeling tools to predict operational performance and company profitability;


• Define and monitor key performance indicators (KPIs) and company objectives.

Requirements

• Bachelor’s degree in finance, Economics, or a related field;


• Experience in financial planning, analysis, or similar roles;


• Advanced knowledge of Excel and financial modeling tools;


• Effective communication skills with cross-functional teams and leadership;


• Ability to extract meaningful insights from financial data;


• Precision and thoroughness in creating reports and analyses;


• Ability to thrive in a dynamic environment and respond quickly to changes.

Benefits

• Full Time CCNL Tourism Contract with certainly interesting salary;
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training in order to improve personal and professional skills;
• Participation in events reserved for Castelfalfi personnel;
• Discounts on catering, wellness and sports activities present in the resort and on the estate;
• Accommodation with free wi-fi can be provided on request, if coming from outside the area.

Responsibility

• Responsible for managing Front Office shifts, including guiding and training new colleagues;
• Regularly carry out the duties of all functions within the Front Office such as check-in, check-out, credit card handling, complaint handling, correspondence with our guests, guest relations activities;
• Be the first point of contact in terms of guest relations and services;
• Assistance in billing and invoice preparation;
• Preparation of reports according to Castelfalfi standards;
• Updating of registration forms according to Castelfalfi standards;
• Be present at the Front Office on designated shifts and operationally support the Team;
• Be an ambassador for the hotel, actively engaging with both guests and colleagues;
• Handle all guest complaints and comments tactfully.

Requirements

• High school diploma or degree;
• At least 2 years' experience working in luxury hospitality contexts;
• Excellent interpersonal and communication skills;
• Excellent problem-solving skills;
• Basic accounting skills;
• The ability to stay positive and focused in a fast-paced environment;
• Good time management skills;
• Excellent computer skills and ability to learn new skills quickly;
• Fluent knowledge of the English language.

Benefits

• Full Time CCNL Tourism Contract with certainly interesting salary;
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training in order to improve personal and professional skills;
• Participation in events reserved for Castelfalfi personnel;
• Discounts on catering, wellness and sports activities present in the resort and on the estate;
• Accommodation with free wi-fi can be provided on request, if coming from outside the area.

Main duties and responsibilities

• Welcomes guests in a hospitable and empathetic manner;
• Manages check-in, live-in and check-out procedures, in line with operational standards, ensuring guests have an excellent experience during all phases of their stay;
• Anticipates guests' needs and responds to their requests promptly, courteously and efficiently, consistently ensuring timely resolution;
• Uses the Protel PMS.

Requirements

• At least 2 years' experience in a role, in five-star hotels, in structured and international contexts;
• Excellent communication and interpersonal skills, empathetic and positive attitude;
• Excellent problem solving skills;
• Fluent Italian and English; knowledge of additional foreign languages ​​is a plus for selection purposes;
• Familiarity with the MS Office suite and the main hotel PMSs. Knowledge of the Protel management system is a plus for selection purposes. 

Benefits

• Full Time CCNL Tourism Contract with certainly interesting salary;
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training in order to improve personal and professional skills;
• Participation in events reserved for Castelfalfi personnel;
• Discounts on catering, wellness and sports activities present in the resort and on the estate;
• Accommodation with free wi-fi can be provided on request, if coming from outside the area.

Main responsibilities

• Delivery of treatment protocols in line with the spa brand to ensure the very best in spa experiences;
• Provide a warm and friendly yet professional manner to all guests;
• To be aware of guest’s individual needs and requirements;
• Responsible for the spa reception in absence of spa receptionist;
• Taking phone calls, bookings and making spa appointments;
• To work towards the financial goals set by the spa manager in terms of retail and treatment targets;
• Promoting the sale of products in conjunction with spa treatments;
• Ensures the highest levels of cleanliness and presentation standards in all areas of the spa.

Requirements

• Previous experience on the role in luxury Spa business, either a destination spa and/or a luxury hotel is a must;
• Excellent knowledge of English and Italian. The knowledge of a third European language would represent an advantage;
• High technical spa operation knowledge;
• Deep technical knowledge of a wide variety of treatments;
• Knowledge of state of the art Spa trends in the luxury hospitality industry;
• Excellent personal and communication skills;
• Professional appearance and attitude;
• Knowledge of Microsoft Office applications.

Benefits

• Full Time CCNL Tourism Contract with certainly interesting salary;
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training in order to improve personal and professional skills;
• Participation in events reserved for Castelfalfi personnel;
• Discounts on catering, wellness and sports activities present in the resort and on the estate;
• Accommodation with free wi-fi can be provided on request, if coming from outside the area.

If you would like to be part of such unique environment, we are looking for an outstanding and super skilled Interns in the following departments:

• Human Resources: if you are passionate about people and talent development and interested in building a career in Human Resources in hospitality, we are looking for an intern to join our team for implementing our Castelfalfi policies, processes, and procedures; executing recruitment tasks in order to help attracting and retaining the highest calibre of colleagues; posting job vacancies on social media channels and assisting with training and development activities, such as managing mandatory employee trainings in class and online.


• Finance: if you have a degree in business administration or similar and you would like to start a career in the finance department, we are looking for an intern who will support colleagues in filing tax documents, support in the management of active and passive invoicing and send invoices to the relevant departments.


• Purchasing: If you are interested in deepening your knowledge of the procurement department in a well-structured luxury hospitality environment, we are looking for an intern to support colleagues in recording invoices on purchasing software, help in checking inventory in our warehouse and verifying goods are well received and compliant.


• Project Management: if you have a degree in architecture or engineering, we are looking for an intern to join our Projects Development department. The candidate will support the project manager in coordinating the design, management and implementation of activities of the real estate developments planned for the forthcoming seasons.

Benefits

• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training in order to improve personal and professional skills;
• Participation in events reserved for Castelfalfi team;
• Discounts on catering, wellness and sports activities present in the resort and on the estate;
• Accommodation with free wi-fi can be provided on request, if coming from outside the area.

Main duties and responsibilities

• Basic electrical maintenance (changing neon/light bulbs, light switches...);
• Basic mechanical maintenance (adjustment/replacement of door closers, removal of  keys/replacement of locks, cleaning/replacement of filters...);
• Basic plumbing maintenance (taps, toilet seats...);
• Basic building maintenance (small plastering, painting, varnishing);
• Basic carpentry (arrangement of furniture, drawers, door handles, locks...).

Requirements

• Knowledge of electrical systems (panels, UPS, room management, supervision systems...);
• Knowledge of mechanical systems (pumps, air handling units, water plants...);
• Knowledge of swimming pool systems;
• Excellent manual skills in carrying out small maintenance jobs (electrical, plumbing, blacksmith, carpenter, painting...);
• High school diploma in a technical field;
• At least 3 years' experience in a specific role. Coming from the hospitality sector is a plus for selection purposes;
• Good organizational skills, precision and problem-solving;
• Driving license B.

Benefits

• Full Time CCNL Tourism Contract with certainly interesting salary;
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training in order to improve personal and professional skills;
• Participation in events reserved for Castelfalfi personnel;
• Discounts on catering, wellness and sports activities present in the resort and on the estate.

Main duties and responsibilities

• Guarantees the first welcome to guests upon arrival, with warmth and empathy, in line with operational standards;
• Takes delivery of guests' luggage and ensures their prompt delivery to the rooms and villas where they will stay;
• Controls the entrance areas to the Resort and ensures their impeccable order;
• Constantly collaborates with the Front Office and Concierge departments, with the aim of satisfying all guest requests promptly and efficiently.

Requirements

• Excellent standing and communication and relational skills;
• Flexibility and strong guest orientation;
• Good knowledge of the English language;
• Excellent team working skills;
• Precision, punctuality, proactivity, attention to quality;
• B driving licence
• Role-based experience, gained in category hotels, is a plus for selection purposes.

Benefits

• Full Time CCNL Tourism Contract with certainly interesting salary;
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training in order to improve personal and professional skills;
• Participation in events reserved for Castelfalfi personnel;
• Discounts on catering, wellness and sports activities present in the resort and on the estate;
• Accommodation with free wi-fi can be provided on request, if coming from outside the area.

Main duties and responsibilities

• Manage relations with our PR Agencies and any media request under the supervision of the departmental manager


• Create and review texts and/or press releases in Italian and English as needed


• Develop and ensure all press material (eg press releases, advertising) is aligned with the agreed narrative and brand values;


• Organise and manage press trips, media visits and influencers visits dealing with the hotel departments and other business units;


• Manage and update the in-house international media database;


• Collect and share relevant articles and news within the company;


• Support relevant company representatives in their preparation for media interviews, for the hospitality and estate core messages;


• Collect press coverage (clippings);


• Monitor online and offline coverage;


• Update the website/other sites press areas referred to Castelfalfi;


• Monitor online content on OTAs, TOs, DMC, etc.

Requirements

• Diploma or Degree in Hospitality Management or a related field;


• Minimum 3 years experience in a similar role in a high luxury environment;


• Excellent project and time management skills;


• Empathy, listening skills and adaptability;


• Precision and attention to detail;


• Experience managing external agencies;


• Experience in dealing with national and international media and influencers;


• Skilled in innovative copywriting and editing;


• Ability to work both in team and independently, adhering to strict deadlines;


• Outstanding communication skills in Italian and English;


• Event management experience is an advantage;


• Knowledge of social media tools;


• Advanced computer skills and detailed knowledge of various computer programs, including a strong proficiency of Microsoft Word, Excel, and PowerPoint.

Benefits

• Full Time CCNL Tourism Contract with certainly interesting salary;


• Meals provided when on duty and when off;


• Continuous training in order to improve personal and professional skills;


• Participation in events reserved for Castelfalfi personnel;


• Discounts on catering, wellness and sports activities present in the resort and on the estate;


• Accommodation with free wi-fi can be provided on request if coming from outside the area.

Main duties and responsibilities

• Directs the brigade service teams on a daily basis to ensure smooth operations, consistent excellence and guest satisfaction;
• Develops positive relations with guests and team members, whilst remaining professional and service oriented at all times;
• Contributes to the development of food & beverage product/offering to ensure that the restaurant continues to evolve, improve and prosper;
• Plans, directs, controls, coordinate and participate in all areas and activities of the department, working closely with the F&B management;
• Maintains a daily liaison and partnership with the kitchen team to share information, best practice and ensure a harmonious relationship between culinary and service teams;
• Supervises departmental food & beverage stocks and requisitions so to ensure daily service requirements are met efficiently;
• Keeps a close overview of the wine and beverage stocks also conducting regular checks so that items are well kept and adequate to the business;
• Is responsible for the department people daily operations, participating in the delivering on-the-job training;
• Ensures appropriate processes and systems are in place to control costs, delivers both revenue and profit margins as per budget projections;
• Helps in obtaining maximum control of expenditure through effective use of manpower and physical assets;
• Organises brigade schedule and supervise the team with a hands-on approach, ensuring the correct completion of all required tasks in a timely fashion;
• Implements a regular communications with the brigade through daily line ups, 1:1’s and monthly full departmental team meetings;
• Attends any meeting required according to the planned schedule;
• Checks that pertinent back of house areas are always kept clean and in good working order;
• Apply all safety and hygiene standards so that they are met at all times and that cleaning schedules and related equipment are well executed and organised.

Requirements

• 3 to 5 years’ working experience in a similar position and in Michelin restaurants or within the luxury hospitality industry;
• Hospitality degree, or equivalent, appreciated;
• Must be fluent in Italian with and English. A third European language would represent and advantage;
• Strong leadership skills and service oriented and guest focused, talented in people management, performance driven, assertive and pleasant personality;
• Excellent communication skills in all aspects: verbal, written and non-verbal;
• Proficiency in using Microsoft Office;
• Superb organisational and interpersonal skills: you must be approachable, open-minded and fair, with perfect grooming standards.

Benefits

• Long season full time contract in line with CCNL (Italian Collective Bargaining Agreement);
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training to improve personal and professional skills;
• Participation in events reserved for Castelfalfi team members;
• Discounts on catering, wellness and sports activities present in the resort and on the estate;
• Accommodation with free wi-fi may be provided upon request, if coming from outside the area.

Main duties and responsibilities

• Assist the management of the Security Department in operations and procedures relating to Security within the estate and the resort, as in all its business units;
• Supervise the custody, inventory and disposal of lost/found valuables in accordance with the company Lost & Found procedure;
• Assist in coordinating and conducting fire drills for Hotel Staff;
• Supervise the correct execution of daily activities so as to always have constant monitoring and the application of all best practices relating to security;
• Ensure premises and Staff are protected by carrying out regular patrols of the property using vehicles ensuring all safety guidelines are followed;
• Assist potential colleagues and/or guests with First Aid as needed, conducting thorough investigations and completing relevant reports to document the incident that occurred;
• Check that all the cameras inside the Control Room are always working well;
• Monitor the correct procedure for managing access keys to the buildings on the property and to the various rooms.

Is required

• At least 3 years of experience in a similar position in a luxury hotel;
• Excellent communication and organizational skills;
• Fluency in English. A second foreign language would be an advantage;
• Availability to work flexible hours, including weekends and holidays;
• Basic computer skills, in particular with MS Excel, Word and Power Point;
• Be able to handle multiple tasks at the same time;
• Car license B;
• Great sense of responsibility, precision, punctuality, confidentiality.

Benefits

• Full Time CCNL Tourism Contract with certainly interesting salary;
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training in order to improve personal and professional skills;
• Participation in events reserved for Castelfalfi personnel;
• Discounts on catering, wellness and sports activities present in the resort and on the estate.

Main duties and responsibilities

• Working closely with our Director of Sales & Events, you’ll be proactively and successfully contributing to our Events strategy, building strong working relationships with our Group Sales team on proposing and contracting new customers and agencies;
• Liaise and strengthen relationship with main accounts in order to drive business and increase fare market share, by hosting and attending FAM trips;
• Working closely with our corporate clients and agents ensuring we’re front of mind for those organisers.

looking for event space & private dining

• Creatively investigating and identifying new and innovative opportunities in line with market trends;
• Utilize Various Prospecting Resources to solicit and secure new business on behalf of hotel;
• Qualify group business to generate rooms and catering revenue to impact RevPar performance. Follow up on RFPs, prepare proposals and group contracts;
• Create and execute account plans for assigned market territory to ensure maximum revenue and budgeted targets are achieved;
• Collaborate with the appropriate Department in respect of group’s special arrangements;
• Collaborate with Director of Events, Events Managers, Executive and Coordinator in making sure that prior to groups’ arrival all departments have the most updated information in regards to group and event requirements;
• Achieve monthly, quarterly and annual revenue and direct sales goals including outside sales calls, prospecting calls, site inspections and fam trips
• Perform customer site inspections;
• Conduct sales calls to the assigned territories to uncover needs and present solutions that will maximize booking opportunity and create strong customer relationships;
• Track and focus on conversion to ensure hotel revenue objectives are impacted and achieved;
• Establish and maintain strong CRM hygiene including account creation, account traces, contact information, client email lists, bookings, etc;
• Understand and maximize the utilization of all automated sales and reservations systems involved with group business;
• Participate in sales meetings and strategy meetings as required;
• Respond and maintain effective correspondence with all potential clients;
• Produce and execute quarterly and annual action plans;
• Assist the Director of Sales and the Director of Events on special projects aiming to increase demand, productivity and profit.

Main duties and responsibilities

• Excellent speaking, listening and presentation skills;
• Ability to work effectively both independently and as a team;
• Diplomacy and ability to effectively deal with management, clients and team;
• Ability to work under pressure and with tight deadlines;
• Excellent negotiation skills.

  Benefits

• Full Time CCNL (Italian Collective Bargaining Agreement);
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training in order to improve personal and professional skills;
• Participation in events reserved for Castelfalfi personnel;
• Discounts on catering, wellness and sports activities present in the resort and on the estate;
• Accommodation with free wi-fi can be provided on request, if coming from outside the area.

Main responsibilities

• Working closely with our Director of Sales, you’ll be proactively and successfully contributing to our leisure strategy, building strong working relationships with our team on proposing and contracting new customers and agencies;
• Liaise and strengthen relationship with main accounts in order to drive business and increase fare market share, by hosting and attending FAM trips;
• Creatively investigating and identifying new and innovative opportunities in line with market trends;
• Utilize Various Prospecting Resources to solicit and secure new business on behalf of hotel;
• Qualify group business to generate rooms and catering revenue to impact RevPar performance;
• Create and execute account plans for assigned market territory to ensure maximum revenue and budgeted targets are achieved;
• Achieve monthly, quarterly and annual revenue and direct sales goals including outside sales calls, prospecting calls, site inspections and fam trips
• Perform customer site inspections;
• Conduct sales calls to the assigned territories to uncover needs and present solutions that will maximize booking opportunity and create strong customer relationships;
• Track and focus on conversion to ensure hotel revenue objectives are impacted and achieved;
• Establish and maintain strong CRM hygiene including account creation, account traces, contact information, client email lists, bookings, etc;
• Understand and maximize the utilization of all automated sales and reservations systems involved with group business;
• Participate in sales meetings and strategy meetings as required;
• Respond and maintain effective correspondence with all potential clients;
• Produce and execute quarterly and annual action plans;
• Assist the Director of Sales and team in special projects aiming to increase demand, productivity and profit.

Requirements

• Fluent in English languages;
• Excellent speaking, listening and presentation skills;
• Ability to work effectively both independently and as a team;
• Diplomacy and ability to effectively deal with management, clients and team;
• Ability to work under pressure and with tight deadlines;
• Excellent negotiation skills.

Benefits

• Long season full time contract in line with CCNL (Italian Collective Bargaining Agreement);
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training to improve personal and professional skills;
• Participation in events reserved for Castelfalfi team members;
• Discounts on catering, wellness and sports activities present in the resort and on the estate;
• Accommodation with free wi-fi may be provided upon request, if coming from outside the area.

Main duties and responsibilities

• Ensure that the wine list is constantly updated;
• Demonstrate excellent food and wine knowledge, being able to recommend and pair appropriate wines for the chosen food to all guests;
• Ensure that adequate processes and systems are in place to ensure both revenues and profit margins according to budget projections;
• Manage all duties relating to orders, requests and returns of unusable drinks, maintaining sufficient stock levels;
• Be aware of quality and cost control by collaborating with the Purchasing & Logistics Manager;
• Ensure all drinks are stored safely;
• Organize the cellar and all related paperwork efficiently to ensure complete monthly inventories;
• Collaborate with the kitchen team to share information and ensure a harmonious relationship between the kitchen and dining teams;
• Attend all required hotel and internal meetings as per established schedule.

Requirements

• 3 to 5 years’ working experience in a similar position and in Michelin restaurants or within the luxury hospitality industry;
• Hospitality degree, or equivalent, appreciated;
• Must be fluent in Italian with and English. A third European language would represent and advantage;
• Excellent communication skills in all aspects: verbal, written and non-verbal;
• Sommelier diploma and excellent knowledge of the national and international wine scene;
• Availability to work flexible hours, including weekends and holidays;
• Must be able to relate to guests;
• Excellent attention to detail and a solid knowledge of Food & Beverage.

Benefits

• Long season full time contract in line with CCNL (Italian Collective Bargaining Agreement);
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training to improve personal and professional skills;
• Participation in events reserved for Castelfalfi team members;
• Discounts on catering, wellness and sports activities present in the resort and on the estate;
• Accommodation with free wi-fi may be provided upon request, if coming from outside the area.

Responsibility

• Assist the Financial Director in planning, managing and controlling the administrative and financial process;
• Guarantee compliance with accounting principles, tax regulations and corporate obligations;
• Be an active part in the implementation and improvement of administrative, financial and fiscal processes across the group;
• Develop the financial statements of the group companies, taking care of all aspects up to the presentation to the Board of Directors and the Shareholders' Meeting;
• Provide the necessary expertise in legal, fiscal, civil and corporate matters;
• Manage relationships with banks and credit institutions;
• Manage and coordinate the activities of collaborators, ensuring their motivation, training and professional development;
• Coordinate the activities of your area of ​​expertise reporting to the Financial Director;
• Manage relationships with external bodies and supervisory bodies;
• Manage relationships with company departments regarding internal procedures for compliance with the above and internal processes.

Required skills

• Proactivity;
• Analyze and solve problems;
• Assume and manage risk, to make decisions, assume responsibility towards tasks and people communication;
• Ability to delegate;
• Exercise leadership;
• Manage and optimize colleagues and motivating them;
• Motivation and sense of belonging to the company;
• Orientation towards improvement and innovation;
• Flexibility and ability to work to stringent deadlines.

Required experiences

• At least 10 years' experience in Finance structures;
• Degree in business economics;
• Advanced knowledge of Excel;
• Knowledge of ITA GAAP and IFRS accounting principles
• Knowledge of tax regulations;
• Ability to work constructively and in synergy to achieve common objectives, share projects, information and resources;
• Strictly comply with safety procedures;
• Good knowledge of the English language.

Skills and experience in the following areas constitute added value

• Experience in international hotel companies;
• Knowledge of the international reporting standard “Uniform System of Accounts for the Lodging Industry”;
• Knowledge of Microsoft Business Dynamics 365.

Benefits

• Full Time CCNL Tourism Contract with certainly interesting salary;
• Meals provided both when on duty and on days off;
• Uniforms and their laundry;
• Continuous training in order to improve personal and professional skills;
• Participation in events reserved for Castelfalfi personnel;
• Discounts on catering, wellness and sports activities present in the resort and on the estate;
• Accommodation with free wi-fi can be provided on request, if coming from outside the area.